Data Privacy Policy
We value your privacy here at GardenGrovePath
Information We Collect
When you reach out to us for corporate floral designs or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery locations, and specific needs for your floral requirements. We also collect payment details when you place orders, though these are processed securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a customized service that fits your corporate needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your needs, and communicating about your service requirements.
We also utilize information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
GardenGrovePath respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our systems.
Limited Access
Only staff members who require the data to deliver services are granted access to customer information.
Although we employ robust security measures, no internet transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your information is used.
To exercise these rights, please reach out using the contact information at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose for collection.
Typical Retention Periods:
- Customer contact and order details: 3 years after the last service interaction
- Payment records: 7 years to satisfy tax and accounting obligations
- Website analytics data: 26 months for service improvement analysis
- Marketing preferences: Until you opt out or 2 years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our pages. Cookies enable us to recall your preferences and assess site performance.
You can modify cookie preferences through your browser settings. Nevertheless, disabling certain cookies may impact site functionality. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only GardenGrovePath and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When material changes occur, we will revise the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Get in touch about privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Get in touch about privacy
GardenGrovePath Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within 5 business days.